FAQ

Product Questions

SoBella Lash Grow is a gentle, peptide-powered lash enhancing serum designed to help you achieve longer, fuller, healthier lashes in as little as 3–4 weeks. It’s formulated with clinically backed peptides, strengthening vitamins, and soothing botanicals.

Most users notice visible improvement within 3–4 weeks of nightly use.
Full results are typically seen in 6–8 weeks.

Yes. Our formula is designed to be gentle and irritation-free.
However, if you have extremely sensitive eyes or known allergies, we recommend performing a patch test first.

Absolutely! It can help strengthen natural lashes, support retention, and reduce breakage.

With nightly use, a bottle lasts approximately 6–8 weeks.

Although our formula is gentle, we always recommend consulting your doctor first for safety during pregnancy or breastfeeding.

No. Our formula does NOT contain prostaglandins, the ingredients linked to eyelid darkening and iris color changes.
SoBella Lash Grow is safe, gentle, and prostaglandin-free.

No. Our serum is:
• 🚫 Fragrance-free
• 🚫 Paraben-free
• 🚫 Prostaglandin-free
• 🐰 Cruelty-free
• 🌱 Vegan-friendly

Yes! The formula works for anyone who wants healthier, fuller lashes.

How to use

Use the serum once nightly on clean, dry lashes.

1. Remove makeup and cleanse your face.
2. Apply a thin layer along the upper lash line, similar to applying eyeliner.
3. Allow to dry for 1–2 minutes.
4. Use nightly for best results.

Yes — continued use helps maintain lash length and thickness.

Yes, but we recommend applying the serum before inserting contacts.

Safety & Formulation

Our formula is gentle, but if irritation occurs, discontinue use and consult a physician.

Cosmetic products like lash serums do not require FDA approval, but we ensure all ingredients are safe and compliant with cosmetic standards in both the U.S. and the Philippines.

Yes — we do not test on animals.

Order & Shipping

Yes! We ship nationwide via reliable courier partners.

Yes — we offer U.S. shipping and international shipping options at checkout.

Philippines – 2-5 business days

International– varies by country

Don’t worry — message us via our Contact Page or social media and we will assist immediately.

Returns & Support

For hygiene reasons, opened or used cosmetic products cannot be returned.
However, if your item arrives damaged or incorrect, we will replace it — hassle-free.

Simply contact us with a photo within 48 hours, and we will resend a replacement.

You may reach us through:
📧 support@ourbeautyessentials.com
or our Contact Us page.