SHIPPING INFORMATION
Philippines Shipping — FREE SHIPPING
We ship nationwide within the Philippines using reliable local couriers.
Delivery Time:
2–5 business days – Metro Manila & Luzon
3–7 business days – Visayas & Mindanao
Shipping Fee:
FREE shipping nationwide
Shipping costs within the Philippines are already included in the product price.
No additional fees at checkout.
International Shipping
We ship internationally to selected countries.
Delivery Time:
7–15 business days, depending on destination and customs clearance.
Shipping Fee:
International shipping fees are calculated at checkout based on destination and order weight.
Customs & Duties:
Any customs, import duties, or taxes imposed by the destination country are the responsibility of the customer.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once shipped, you will receive an email confirmation with your tracking details.
Incorrect Address Policy
Please ensure your shipping address is complete and accurate at checkout.
Orders returned due to incorrect or incomplete addresses may require additional shipping fees for re-delivery.
RETURNS & EXCHANGES
For hygiene and cosmetic safety reasons, we cannot accept returns on opened or used products.
That said, your satisfaction matters to us. If there is any issue with your order, we’re happy to assist.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package.
Please include:
• Order number
• Clear photo of the issue
• Preferred resolution (replacement or store credit)
Eligible items will be replaced at no additional cost.
Lost or Missing Packages
If tracking shows your package as delivered but you did not receive it, please contact us immediately.
We will coordinate with the courier and assist in resolving the issue.
Cancellations
Orders may only be canceled before shipment.
Once an order has been processed or dispatched, it can no longer be canceled.
Refunds
Refunds are issued only under the following circumstances:
• Item arrived damaged
• Item arrived incorrect
• Item was lost in transit
Approved refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to reflect on your statement.
We’re Here to Help
If you have any questions, concerns, or feedback, feel free to reach out by contacting us.
We respond within 24–48 hours